Support for authorized warehouse, delivery, and field merchandising teams using DNW InvenTrack Mobile.
If you need help with the mobile app, contact your company administrator first. Company administrators can escalate app issues to DNW Distributions support.
Email: support@dnwinventrack.com
App access is company-managed. Public self-registration is not available for DNW InvenTrack Mobile.
Include these details so support can resolve the issue faster:
Confirm your company administrator has created your mobile account and assigned the correct role.
Ask your manager to confirm your route, pick task, delivery, store visit, or merchandising assignment is active.
Allow camera and photo access when uploading proof of delivery, return evidence, shelf images, or barcode scans.
Location may be used during active work to confirm arrival and support route or visit progress.
Enable notifications to receive operational updates, assignment changes, and time-sensitive work messages.
Keep the app installed and signed in while pending work syncs after network connectivity returns.